Tat / FAQ
Frequently asked questions
Ordering, prices, delivery and genuine parts.
Ordering and prices
Why do some items have no price?
Cylinders, all-metal fittings and instruments depend on the brand, the size and the day's stock. Add them to the basket and ask for a pro-forma, or call us.
How do I know the right brand and size?
Tat's technical advice is free. Send the old part's model or a photo of its plate and we suggest the right equivalent.
Do you issue company pro-formas?
Yes. Choose «Ask for a pro-forma» in the basket and enter your company details; the pro-forma appears in your account.
What are the payment terms?
Pay online through the bank gateway. For professional and company buyers, flexible settlement terms are written into the quote.
Delivery
Do you ship outside Tehran?
Yes, anywhere in Iran by post, courier or freight. In Tehran we also deliver by motorbike courier.
When does an order ship?
Items in stock usually leave the same or the next working day.
Can I collect in person?
Yes, from Tat's office on South Lalezar; call ahead so the order is ready.
Genuine parts and warranty
Are the parts genuine?
Tat sources every brand from reliable channels and guarantees each part is genuine.
What if the part does not fit my line?
An unused part in its original packaging can be returned or exchanged for the right size.
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